Refund Policy

Refund Policy – TREXON

Last Updated: October 11, 2026

At TREXON, we aim to provide quality products and a satisfactory shopping experience to our customers. Please read our Refund Policy carefully before placing an order.

1. No Refund Policy

TREXON does not offer refunds for general reasons such as a change of mind, personal preference, or dissatisfaction with a product that matches its description and has no fault.

Please review your order details and product information carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at altamashinternationalltd@gmail.com.

Please include your order number, a description of the issue, and clear photographs or videos where appropriate.

We will review your case and determine an appropriate resolution in accordance with applicable consumer protection laws.

3. Legal Consumer Rights

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.

Customers in the United Kingdom may have statutory rights to cancel eligible online purchases within the applicable legal period and to receive a refund or other remedy for faulty, misdescribed, or incorrectly supplied goods.

Where a refund is legally required, TREXON will process it in accordance with applicable law.

4. Refund Processing

Where a refund is approved or legally required, it will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank or payment provider.

5. Contact Us

For questions about this Refund Policy, please contact us:

Store Name: TREXON
Email: altamashinternationalltd@gmail.com
Phone: +44 7460 609334
Address: Garage Park Road, London, United Kingdom