Return Policy
Return and Refund Policy – TREXON
Last Updated: October 11, 2026
At TREXON, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully before requesting a return.
1. Return Period
Customers may request a return within 3 to 7 days of receiving their order, subject to the eligibility requirements outlined in this policy.
We recommend contacting our customer support team as soon as possible if you wish to return an item.
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The product must be returned with its original packaging, tags, and accessories, where applicable.
- Proof of purchase or an order confirmation must be provided.
- The return request must be submitted within the eligible return period.
Items that are used, damaged after delivery due to customer handling, or returned without their original components may not qualify for a return, subject to applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please include your order number, a description of the issue, and clear photographs or videos showing the problem.
We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution in accordance with applicable law.
4. How to Request a Return
To request a return, please follow these steps:
1. Contact us by email at altamashinternationalltd@gmail.com.
2. Include your order number and the reason for your return.
3. Provide photographs or other supporting information if requested.
4. Wait for our team to confirm your return request and provide return instructions.
5. Once approved, return the item using the instructions provided by our support team.
Please do not send products back without contacting us first.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear may depend on your bank or payment provider.
If a refund is approved, we will communicate any relevant processing details by email.
6. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.
For damaged, defective, or incorrectly delivered products, please contact our support team for instructions regarding return shipping.
Original shipping fees and any return shipping charges will be handled in accordance with applicable law and the circumstances of the return.
7. Exchanges
If you would like to exchange an item, please contact us by email. Exchanges are subject to product availability and approval under this policy.
Where an exchange is unavailable, we may discuss an alternative resolution with you.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been processed or shipped.
Your statutory cancellation rights, where applicable, remain unaffected by this policy.
9. Exceptions and Legal Rights
This policy does not affect any mandatory consumer rights you may have under applicable laws, including UK consumer protection laws.
Certain products may be subject to specific return restrictions where permitted by law. Any such restrictions will be communicated where applicable.
10. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Store Name: TREXON
Email: altamashinternationalltd@gmail.com
Phone: +44 7460 609334
Address: Garage Park Road, London, United Kingdom
Our customer support team will review your request and guide you through the next steps.